Returns & Exchanges
At Tmfragrance, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all seals remain intact and the RMA number is clearly marked on the outside.
Ship the Item
Drop off your package at any authorized carrier location using the provided prepaid label or your preferred tracked shipping method.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing